Terms and Conditions

By joining a class at Cinnamon Twist you are acknowledging that you have read, understood, and accept our Terms and Conditions.

The Basics

• Casual payment is not accepted in dance classes. Students are required to enroll in a prepaid course.
• Payment must be received before participating: Students enrolled in the term with outstanding fees will not be permitted to participate in classes until full payment is received.
• Only enrolled students are permitted in the dance studio during classes. Whether you observe the class or you dance, you are considered to be participating and therefore are required to pay for the class.
• Children in adult classes: Children are not permitted in classes for adults under any circumstances.
• Street shoes are strictly not permitted on the studio dance floor, be prepared to dance barefoot, in socks, or in dedicated dance flats or jazz shoes/sneakers.  

If a Cinnamon Twist class is rescheduled, changed, or cancelled by us

• In the event that the usual teacher is unavailable, Cinnamon Twist reserves the right to provide a substitute teacher, or, in rare cases, cancel classes without notice.
• Cinnamon Twist reserves the right to alter term dates according to special events/performances, school terms, public holidays and other unforeseeable events.
• In the case that your regular class is changed, postponed, or cancelled we offer make up classes to replace the changed class, these may be timetabled classes of the same level and type, or we may offer a special class that week.
  • For example, if your usual class falls on a public holiday and no classes run, we will offer you a 'make up' class to fulfill your full term enrolment. This may be:
    1. A similar type and level class on our timetable to be taken during the enrolled term.
    2. A special class event in which students are invited to attend without additional charge.  
    3. We reserve the right to schedule makeup classes or special events outside of the specified day or time of your original class booking.

Cancelling your membership / Refunds / transfers 
You may cancel your membership with us at any time. In accordance with the policies set out by the NSW Office of Fair Trading we ask that you ​Please choose carefully, we do not give refunds in the following circumstances:

1. You simply change your mind or fail to attend classes
2. Your work, family, health, or social commitments mean that you cannot attend enrolled classes 

​​You may be given a partial refund as a goodwill gesture in the following circumstances:

1. You have paid your term fees in full prior to the start of term but wish to cancel your membership.
2. In this case we will refund your fees paid, minus a 20% administration fee.
3. Inform us in writing (email is accepted) with a minimum of 14 days notice before the start of the first class. 

Substitute / Make up Classes
If you are unable to attend your regular class we allow enrolled students to take a maximum of 3 substitute or 'make up' classes per enrolled Term in the following circumstances:

1. You must notify us 24hrs before your usual class if you wish to take a substitute class, we accept notifications by email or the private group Facebook page.
2. We allow a maximum of 3 substitute classes which must be used in the current Term in which you are enrolled and may not be rolled over. 
3. Substitute classes may be taken in any class across our timetable provided it is of the same or lower level.

Transfers:

• Once the term has commenced Term payments are strictly non-transferable to another Term in the school year. We may transfer/give credit in the following circumstances
  1. You have paid your fees in full prior to the start of the term but wish for us to hold your fee to the following term.
  2. In this case you must inform us in writing (email accepted) with a minimum of 48hrs before the start of your first class.
  3. Transfers are not permitted once the term has commenced.

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Sharing your membership is not permitted: 

• Term payments are linked to one enrolled student only and cannot be shared among multiple students during the term. Specifically, your enrolment and payment constitutes a single person membership for the duration of the Term in which you have paid to attend. We do not allow un-enrolled people to attend your class on your behalf for any reason.  

Gifting your membership: 

• If you have paid your term fees in full prior to the start of term and subsequently choose not to continue your membership you may 'give' your place in the class to someone else. We are happy to accommodate this request in the following circumstances:
  1. The transfer of your enrolment must be complete no later than week 1 of the Term (ie before the 2nd class)
  2. The student who wishes to take the place must contact us and lodge an online enrolment form.
  3. Transfers of this type will not be considered after the second class of the term has taken place. 

Etiquette, Health, and Safety - COVID 19

• Please use the hand sanitiser available on entry
• Practice social distancing at all times / hand washing
• The door will be left open for extra ventilation, if you feel the cold please bring socks/jumper.
• If you wish to wear a mask - please do so 
• If you are unwell – please do not come to class!
• IMPORTANT: We keeping a close watch on NSW regulations around Covid 19 restrictions. Cinnamon Twist successfully delivered online classes during 2020 and we continue to be ready for a shift to online classes should it be a necessity discontinue face to face lessons at the studio.
• We reserve the right to discontinue face to face classes and move to an online platform at any time and at our discretion to ensure the safety of our staff and customers. Please note - while we are bound by the health and safety regulations of the NSW government in relation to Covid restrictions we are also a private business and therefore reserve the right to discontinue, change, alter our schedule of lessons at any time (without waiting for Government advice) if we think it is the best course of action for our staff and customers.

Food & Drink

• Food and drink other than water is not to be consumed in the studio.
• If you have medical conditions that require you to bring food to class please let us know, we are happy to accommodate you.

Safety

• For most people, belly dancing is a fun and safe form of exercise. However, as with all forms of exercise you should observe a few simple precautions:
  • The ‘warm up’ at the start and the ‘cool down’ at the end of class are compulsory. These are important and are designed to prevent injury; to fail to join these parts of the class is to do so at your own risk.
  • If you have a pre-existing injury, or if you fall pregnant, you should consult your doctor before beginning/continuing classes. These may not prevent you from participating in classes, but it is recommended that you seek medical advice and inform your teacher of any such condition/s.
  • Your participation and attendance in any class at Cinnamon Twist is at your own risk.
• No Smoking: Cinnamon Twist is a strictly smoke free zone. No smoking in or near the studio including the gated courtyard at any time.

Class Notices

• It is highly recommended that students as well as the parents and guardians of enrolled children join the private group on Facebook - this is where the majority of notices/notes/important information is disseminated first. Please request approval by an admin by clicking the join button https://www.facebook.com/groups/CinnamonTwistBellyDance/

Children’s/Teens Classes:                  

• Parents/guardians are permitted to settle very young children (under 5yrs) at the start of classes but are required to leave the studio within 10 minutes of the commencement of the class.
• Parents/guardians are expected to arrive 5 minutes before the end of class to collect children.
• Parents/guardians must be sighted by a Cinnamon Twist teacher prior to taking children. Do not ask your children to meet you outside the studio grounds, Kenny St is a very busy road - we will not release children without an adult to supervise.
• Newsletters, notices, and forms are all handed out to students at the end of their class.
• It is the parent’s responsibility to ensure that children behave in an appropriate manner before and after classes.

Photos and Videography

• Children/Teens: We take the privacy of our students seriously. Photography and videography is not permitted during Cinnamon Twist Children's and Teens classes. For parents and guardians who would like to document their child in class we arrange special open days and end of term showcases where we do permit photos and videos with the permission sought from all parties, we will notify enrolled students of these times. Any person taking unauthorised photos or video during classes will be asked to delete the images/videos and repeat offenders will be asked to leave the studio.
• Waiver forms: From time to time Cinnamon Twist may ask permission to document children's classes for archival records and marketing purposes. Permission forms are available in the studio for parents and guardians to allow us to take photo and video of your child in class.
• Adults: Photography and videography is not permitted during Cinnamon Twist classes without prior consent from both the teacher and the students present.

By joining classes at Cinnamon Twist School of Belly Dance you are acknowledging that you understand that the Terms and Conditions of Cinnamon Twist School of Belly Dance are binding and that you accept responsibility for your own well being during classes held by Virginia Keft and her representatives.     

Terms and conditions current at 29/12/20